Superb food and drink with a phenomenal collection of whisky and gin
Great food and atmosphere, great staff, can be slightly unorganised at times
Good customer service, not expensive, good food.
Great food and the whisky range is unreal and bar staff know their stuff
We read the five star reviews and decided this would be the place for us to go for a steak dinner. Sunday evening, so we booked in advance expecting it to be busy. It wasn't - maybe four other tables. Anyway, our table looked out over the garden, so that was good. We ordered drinks, wine and beers and a St Clements. The bar staff didn't know what a St Clements is (orange and bitter lemon - as per the nursery rhyme). Not that we were going to get one anyway as they didn't have any bitter lemon. No worries, orange and lemonade would do, which arrived at the table eventually.Time to order. "Four steaks please." we said."Sorry gentlemen, the steaks are finished. None left. Football crowd in at lunchtime.We should have told you when we brought the menus. Sorry." We took a moment or two to debate our course of action. We wanted steaks which we now couldn't have. On the other hand, Kirkwall is a busy place, we might not get in anywhere else, we had our drinks in front of us, a garden view and the remainder of the menu to choose from. We decided to stay.Time to order again. "Two beef goulash and....." The waitress immediately interrupted. "Sorry gentlemen, the goulash is finished too. I should have said. Sorry." We said that we were somewhat unhappy with the way things were going. A manager appeared. "Sorry about the steaks, gentlemen, but we had cruise ship passengers in at lunchtime..." Hmmm. Not the football crowd then?"We have venison." she offered. "No thanks" we said. We left and will not go back. A very disappointing customer experience.
The Orkney Hotel is a UK Lodging based in Kirkwall, Scotland. The Orkney Hotel is located at 40-41 Victoria St, Kirkwall KW15 1DN, UK.
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