Very helpful
Excellent service from a committed professional team. Moved us from Edinburgh to Caithness very smoothly, taking very good care of our possessions. Would highly recommend.
Fantastic service!!! Moved us from Lancashire to Orkney. Could not recommend enough.
Last used a couple of years ago when they were excellent, don't know what's happened but 3 instances in as many weeks and can only say they are unprofessional and inefficient. Office staff need to go on customer service training and learn how to speak to customers on the phone. Ringing at 7.30am to arrange a delivery that I had already spoken to them about 2 days before? Then I had to chase them up at 4pm to see where it was! Promised call back by the very inexperienced and unprofessional girl who answered the phone (this happened with the next delivery as well) but never got one. Lorry eventually turned up at 5pm. Next, my son booked them to collect an item with clear instructions to call the person they were collecting from in advance so he could be at collection point, they didn't bother and then wondered why no one was there. Last, but by no means least, a complete service failure over a specified date delivery which they wanted to deliver a week early and then had to be chased by the supplier to deliver a week after the specified date. No call to ensure I was in and no paperwork to sign - no doubt put through as delivered on date! This is the short version as there was a lot of chasing up (on my part) and ignoring (on their part) in between. I'll use a more reliable and customer focussed local company from now on.
A superb team of staff - unfailingly polite, helpful, efficient & professional. Very competitive rates for a personal service. Highly recommended.
McAdie & Reeve Ltd is a UK Moving Company based in Kirkwall, Scotland. McAdie & Reeve Ltd is located at Crowness Crescent Hatston Industrial Estate, Crowness Crescent, Hatston Industrial Estate, Kirkwall , Kirkwall, Scotland KW15 1RG, UK.
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